Decagon AI
Enterprise conversational AI agents for customer service
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What this product helps you do
Decagon is a sales-led conversational AI platform for enterprise customer experiences. Business and technical teams define agent behavior with natural-language Agent Operating Procedures, connect customer and support systems, test and version changes, trace decisions, and deploy one intelligence layer across chat, voice, and email. Decagon does not publish a self-serve price list; prospective customers are directed to request a demo.
Problems it solves
- Customer-service workflows span multiple channels and disconnected systems
- Traditional bot configuration can make workflow changes slow and engineering dependent
- Agent behavior needs testing, traceability, versioning, and guardrails before broad release
- Support leaders need conversation-level analytics to identify gaps and improve workflows
Decagon is an enterprise conversational AI platform for building and operating customer-service agents across chat, voice, and email. Agent Operating Procedures let teams describe workflow logic in natural language while technical teams retain control over integrations, guardrails, testing, and versioning.
The platform also provides simulations, observability, experiments, conversation analytics, cross-channel context, and human handoffs. Pricing is handled through a sales demo rather than a public self-serve plan.
Information
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Decagon AI
Enterprise conversational AI agents for customer service
Decagon is an enterprise conversational AI platform for building and operating customer-service agents across chat, voice, and email. Agent Operating Procedures let teams describe workflow logic in natural language while technical teams retain control over integrations, guardrails, testing, and versioning.
The platform also provides simulations, observability, experiments, conversation analytics, cross-channel context, and human handoffs. Pricing is handled through a sales demo rather than a public self-serve plan.
What this product helps you do
Decagon is a sales-led conversational AI platform for enterprise customer experiences. Business and technical teams define agent behavior with natural-language Agent Operating Procedures, connect customer and support systems, test and version changes, trace decisions, and deploy one intelligence layer across chat, voice, and email. Decagon does not publish a self-serve price list; prospective customers are directed to request a demo.
Problems it solves
- Customer-service workflows span multiple channels and disconnected systems
- Traditional bot configuration can make workflow changes slow and engineering dependent
- Agent behavior needs testing, traceability, versioning, and guardrails before broad release
- Support leaders need conversation-level analytics to identify gaps and improve workflows
Information
You are leaving botconomy for the provider’s website. Link verified 9/22/2026.
Related AI products
Outverse
Outverse connects channels, service systems, policies, and actions so operations teams can deploy observable AI agents across chat, email, voice, APIs, and complex customer-service workflows.
Expertise AI (formerly Chatsimple)
Expertise AI is the current product behind Chatsimple, providing chat, voice, phone, sales, support, CRM, and custom workflow agents for business teams.
VoiceGenie
VoiceGenie lets teams configure multilingual voice agents, connect phone and business systems, run inbound or outbound campaigns, take supported live-call actions, transfer to people, and analyze conversations.